pd88's Privacy Policy — Your Data, Our Responsibility

1. Introduction and Scope

pd88 ("we", "our", "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy ("Policy") describes how we collect, process, and store your personal information when you use the pd88 website (pd88.cam) or any of our services.

This policy applies to all individuals who visit our website, registered members, and everyone who uses pd88's services. By using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2. Types of Information Collected

pd88 may collect the following categories of information:

2.1 Identity Information

• Full name (as it appears on your national ID card or passport)
• Date of birth and age verification details
• Gender
• National ID card number or other government-issued ID information (for KYC verification)

2.2 Contact Information

• Email address
• Mobile number
• Residential address

2.3 Financial Information

• Deposit and withdrawal transaction details
• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account information (where applicable)
• Transaction history and wallet balance

2.4 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Login and logout times and dates
• Session data and cookies

2.5 Gaming Activity Information

• Betting history and preferred game categories
• Bonus claim and usage records
• Win and loss statistics
• Account activity logs

3. How Information Is Collected

pd88 collects information in the following ways:

3.1 Directly from You

You provide information directly to us when you register an account, submit KYC verification documents, request a deposit or withdrawal, contact customer support, or participate in our promotional offers.

3.2 Automatically

When you use our website or app, our servers automatically collect certain technical information — such as your IP address, session data, and cookies data.

3.3 Through Third Parties

We may receive supplementary information from identity verification agencies, payment processors, and fraud prevention services, which helps us ensure the security of your account.

4. Purposes for Using Information

pd88 uses your personal information only for the following specific purposes:

• Account Management: Creating, managing, and keeping your account secure.
• Identity Verification (KYC): Confirming your identity in compliance with applicable regulations to prevent fraud and money laundering.
• Transaction Processing: Successfully completing deposit and withdrawal requests.
• Customer Support: Resolving your questions and complaints promptly.
• Promotions and Bonuses: Delivering applicable offers and bonuses to you properly.
• Safety and Security: Preventing unauthorized access, fraud, and cyberattacks.
• Legal Obligations: Using information where necessary to comply with applicable laws and regulations.
• Service Improvement: Using analytical data to improve the user experience and the quality of the platform.
• Responsible Gaming: Identifying unusual gaming behavior and providing support where needed.

5. Data Storage and Security

pd88 has adopted industry-standard technical and organizational measures to ensure the security of your personal information.

5.1 Technical Safeguards

• All data transmission is secured using 256-bit SSL encryption.
• Financial information and passwords are stored with one-way encryption.
• Firewalls and access controls are used to prevent unauthorized access to servers.
• Regular security audits and vulnerability assessments are conducted.

5.2 Retention Period

We retain your information for as long as your account is active and for as long as necessary thereafter to meet legal obligations. Financial transaction records are generally kept for a defined period even after an account is closed.

5.3 Response to Data Breaches

If a security breach occurs, we will notify affected users as quickly as possible and take the necessary corrective measures.

6. Sharing Information with Third Parties

pd88 may share your information with third parties in the following limited circumstances:

6.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and bank partners), identity verification agencies, and technology service providers receive only the minimum information necessary to carry out their functions. All such partners are bound by confidentiality agreements.

6.2 Legal Obligations

We may disclose information when required to comply with lawful directives from competent authorities, court orders, or legal obligations.

6.3 Fraud Prevention

We may share necessary information with security partners to detect and prevent fraud, money laundering, or other unlawful activity.

6.4 Business Transfers

If pd88's business operations are ever merged or sold, user information may form part of that transaction. However, the new controlling party will be required to ensure a level of protection equivalent to this policy.

7. Cookies and Tracking Technologies

pd88 uses cookies and similar technologies to improve your browsing experience and maintain service quality.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary to keep your login session active and to ensure the basic functionality of the site.
• Performance Cookies: These help analyze site usage to improve service quality.
• Preference Cookies: These remember your language, theme, and other preferences.

7.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some of our services to not function properly.

8. Your Rights

As a pd88 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you. You may request a copy of your information through a written request.
• Right to Correction: If any of your information is incorrect, contact us to have it corrected.
• Right to Restriction: In certain circumstances, you may request that the processing of your information be limited.
• Right to Object: You have the right to object to your information being used for specific purposes.
• Right to Portability: You may request your personal information in a structured, readable format.

To exercise these rights, email [email protected]. We generally aim to respond within 30 business days. However, some information may not be possible to disclose or delete due to legal obligations.

9. Account Closure and Data Deletion

If you wish to close your pd88 account, please contact our customer support team. Even after account closure, certain information may be retained for a defined period for the following reasons:

• To meet legal and regulatory obligations.
• Until any ongoing disputes or claims are resolved.
• To prevent fraud and maintain security records.
• To preserve an audit trail of financial transactions.

Where none of the above reasons apply, we will permanently delete the remainder of your personal information within a reasonable time.

10. Protection of Minors

pd88 is for individuals aged 21 and above only. We do not intentionally collect or process the information of any minor.

We verify age at the time of registration. If we receive evidence that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

11. Changes to This Policy

pd88 may update this privacy policy as needed. If significant changes are made, we will notify you by email or through a notice on the platform.

After each revision, the "Last Updated" date at the top of this page will change. If you continue to use our services after the changes, it will be assumed that you have accepted the new policy.

We recommend that you review this page regularly and stay aware of any changes.

12. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will review your request as quickly as possible. Complex requests may require additional time, but we will always keep you informed of the progress.